Select Comfort Bed - To buy or Not to buy!

Ok, so have you thought about buying one of those Select Comfort number beds? Do you have one? Do you like it or hate it? Well, we had one, and after 4 yrs of nothing but problems, we finally sent it back. It was not an easy task mind you. The customer service that we experienced was terrible. They wanted to charge me every time there was a part they wanted to send me when they thought they new what the fix was. After 1 yr, the company begins to prorate your warranty. This means that the 20 yr warranty that you "think" you have, you really do not. The customer service reps will go through a series of questions, trying to find the "ah ha" item that is the real problem.

After 3.5 yrs, I was done working with the customer service idiots and began looking for the corporate offices. I was told by one of the customer service reps that I would not be able to locate or speak with someone from corporate. After searching and calling information, I did find it. I was also given a contact phone number while searching the groups on Facebook. Amazingly enough, there were others that experienced the same issue I did. When my husband got out of bed, I would roll over onto his side, and it was like falling off a cliff or rolling down the hill. They sent me, an entire bed, three times and still we experienced this issue. Long story short, I worked with the VP of Customer Service @ corporate. She was really helpful UNTIL I sent my bed back. It was at this time that she could have come out the hero, but instead she made it more of a hassle to return this piece of junk bed, plus refused to expedite my refund so that I could purchase another bed. In the meantime, we put off bills to purchase another bed, so that we did not have to sleep on the floor. We decided to pay for the shipping ourselves to prevent them from deducting the shipping from our refund. The company sent us two RMA (Return Merchandise Auth.) labels, and when I used them, the corporate rep told me that I should have called  to ask what they were for prior to using them. She even tried to deduct the shipping until I blew a head gasket. In addition, she told me that it would take an additional 21 days to process before sending me my check. The funniest thing was when I went to the local UPS store to send it out, one of the gals that work there has been experiencing the same thing with her bed. Wow! Imagine That.

After I explained that they red label parts out, they can darn well, red label my check, I think she finally got the message, I was not a happy customers. I immediately went onto such sites as Facebook and Twitter to send my negative message about this company. The entire refund experience took almost six weeks. I was so happy to finally receive my long awaited refund and be rid of this company.

The bottom line about this product: Customers should never have to "work" for good customer service no matter what they pay for that product or service. This is an over priced, glorified camping mattress. I know there are those who own them and they are happy. I don't think that 100% of their products fail, however, I do feel that the majority of them DO!. The company is fine until there is a problem and that is where they fall short. The stores are always slow because their products are too expensive, and shoppers have other alternatives for that comfy night sleep.

My final thought: If this company was doing so well, why are there so many people that are unhappy with them, and why is their stock dropping? and why is the company up for sale? As much as I don't want to see anyone lose their job, this is a company that will not be around forever. Companies such as Sleep Country have recently dropped this product due to the many, and I do mean many, issues they have experienced with Select Comfort products.

Let me know what you have experienced, or what your thoughts are on this product~

Thank you & sleep well